Discussing access needs before a family visit

Describe the actual setting

Explain details such as entrance steps, a narrow passage or a long walking distance when they are relevant. Share what you have actually checked instead of simply labelling a place accessible. Avoid assumptions about what somebody can do. Confirm information with the host or venue, and keep an uncertain detail clearly marked as uncertain rather than passing it on as reassurance.

Let the person express a preference

Ask what would help and leave room for someone to decline an offer. A shorter visit, another meeting place or joining remotely may be options. A change useful to one person may not suit another. Discuss practical arrangements with the person concerned and avoid sharing their personal needs widely without permission. Revisit the plan if the actual conditions differ from what was expected.

Your next little step

Choose one idea that suits your family and try it at your own pace. Every family has different needs.

An example in practice

You might explain that an entrance has three steps and ask whether another meeting place would be preferable. Before offering physical assistance, ask what the person wants rather than beginning an action they have not requested.